BPO(Business Process Outsourcing) is a process of contracting a specific function or business processes to an outside service provider. It is the fastest-growing segment of the Information Technology Enabled Services industry. This allows them to spend valuable time with work in which they are specialized rather than administrative duties. The BPO Company India can adapt, troubleshoot problems, and find out efficient methods of conducting daily operations. Here, you will find effective & popular ways of streaming a business.
You can't consider both call centers and BPOs the same. Call centers services are a BPO type but BPO isn't restricted to customer service. This provides support in managing time, optimizing work, and adopting technology without the need for admin. You just need to understand & convey in writing what tasks you would like to outsource.